I have the APEX HR, 1st one had the same blank screen issue, HR monitor remained flashing.
Received replacement nugget, within 45 days same issue. I have avoided getting it wet despite it being marketed as being able to. Seems like very poor product design. If I had to do it again, I would invest in another tracker.
The battery in my Striiv Apex HR tracker will not charge and the screen is black. When I plug it into the computer to charge and press the button on the side the tracker will not wake up.
The battery in my Striiv Apex HR tracker will not charge. I cannot get it to charge and wake up when I double tap it or push the button on the side. Any solutions?
this is a settled conclusion striiv doesn't care abotu customers or defective products.
After unplugged from charging overnight, my strive will not come on. What can I do to reboot it?
The paper clip hole is on the Striiv Play Pedometer. On your smart, I believe the reset procedure to force the wake up is to hold the power button down extra time. I think a minute or so should be a safe if exceptionally long time unless you see the screen change before then. After releasing the button you may have to press it again to turn it on as normal.
I that fails you'll need to open a support ticket with Striiv to get a replacement.
I've barely had my Striiv smart pedometer for a month and now it won't turn on. It's been charging all night so I know that's not the issue. I'm not sure what everyone is talking about the reset paper clip hole either, because my Smart only has a pwer button, the charger button, and the thing to connect the holder.
Tried resetting. Charged all night. Can't get it to start...any suggestions? I have had it for about 2 years. Did it die of old age? Or is there something else I should try?